Account Manager

The Account Manager plays a pivotal role in the agency’s Client Experience team leading, managing and executing integrated communications programs for a diverse range of clients, ensuring client objectives are met with excellence and efficiency.  The Account Manager serves as a primary point of contact for clients, balancing the ability to offer strategic counsel, build strong relationships, effectively manage programs against identified KPIs and ensure work is delivered on time and on budget.

Responsibilities/Essential Duties:

• Manage a variety of projects for multiple accounts requiring strong collaboration skills across Client Experience and Channel Experience teams to ensure quality of the output and optimize efficiency.
• Proactively generate ideas for account growth by understanding client needs and factors impacting their business such as industry dynamics, the competitive landscape and target audience behaviors.
• Provide effective solutions for clients, often with little guidance from senior managers.
• Build indestructible relationships with day-to-day client contact(s) through regular status meetings, project milestone check-ins and opportunities to connect one-on-one beyond the work.
• Measure effectiveness of implemented programs and make recommendations to adjust strategy and approach as needed; oversee metric reports for programs and campaigns.
• Manage account financial health including forecasting, projections, estimating and project invoicing for assigned clients.
• Drive creation of strategic briefs and tasks for campaigns, programs and brand/creative strategy.
• Serve as a primary point of review for quality, accuracy, style and brand consistency of the work.
• Monitor client industry news and trends in marketing communications to uncover insights to help shape recommendations and add value to assigned clients.

Professional Requirements:

• 5-8 years of marketing, advertising or project management experience, agency experience preferred.
• Hold a bachelor’s degree in Journalism, Marketing, Communications, or related discipline.
• Possess a client-first attitude, strong work ethic and demonstrate strong account management skills.
• Highly organized and detailed, with the desire to work in a fast-paced, team-oriented environment and manage numerous tasks simultaneously.
• Ability to communicate effectively across all levels of the organization, internally and externally.
• Adhere to the Akhia core values in all business interactions, and conduct self in a manner that reflects the agency’s mission and vision at all times
• Strong relationship development skills; able to earn respect and trust among internal and external business partners and team members
• Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
• Excellent written and oral communication skills
• Self-motivated, highly organized, and incredibly dependable
• Comfortable presenting work and ideas

Physical Requirements:

• Consistently requires sitting for a majority of the day to complete essential job duties on the computer and telephone
• Consistently requires auditory abilities to efficiently listen and effectively communicate with clients, vendors and staff to carry out essential job duties
• Occasionally requires standing to scan, print and copy job related documents to carry out job duties
• Occasional overnight travel by land and/or air may be necessary

Inclusive Employee Benefits:

• Medical (PPO or HSA), Dental, Vision Plans
• Long-Term Disability and Life Insurance at no cost to employee
• Flexible Schedule for work/life balance
• Monthly office stipend
• Fully remote workforce
• Generous PTO (Paid Time Off)
  • Vacation-accrual based on length of service
  • 10 holidays PLUS last week of December
  • Paid Parental Leave
• Retirement savings options with company match
• Annual profit-sharing bonus
• Employee referral bonus
• Mentoring opportunities
• Tuition reimbursement
• Wellness program
• Financial wellness program
• Paid Volunteer Days
• Fun company gatherings hosted by our Culture Committee, both virtual and in person!

Why Akhia?

There is no place like it. We are highly motivated, talented, experienced and fun—and we thrive when we are helping our clients and each other succeed. You will learn, grow and enjoy working alongside some of the best in the business.

Akhia is the recipient of seven Top Workplace awards, and has received Weatherhead 100 awards, the Smart Culture award, and the Best Employers in Ohio award.

Akhia is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sex, age, physical or mental disability, genetic information, sexual orientation, gender identity, marital status, veteran or military status, or any other form of discrimination determined to be unlawful by federal, state, or local statutes.

EOE/AA/M/F/V/D

How to apply:

Please email your resume to careers@akhia.com