think about it: COVID-19

At akhia, we bring clarity to the complex. That’s why we rededicated our blog to providing simple communications tips and tools to help you navigate the complexities of today’s ever-changing business environment. Times are not simple, but effective communication can help.

What to do when you get a bad Google review.

Today everyone is a critic, yet without responsibility. There’s no vetting system or board of ethics that determines the validity of a review. Anyone with access to an email address or social media account can publish a review, regardless of whether the experience they are rec...

When It Comes to Customer Surveys, Keep It Simple

We spend a lot of time talking to our clients year-round to make sure we are meeting their needs in terms of strategy, service and performance. But once a year, we apply a number to the service we provide so we can see if we moved the needle. After all, what’s the point of a s...